Please ensure that all complaints or are reported within the first 24-48 hours, as no refunds can be issued for services after this timeframe. Thank you for your understanding.

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Refund and Return Policy Yassy Cosmetics

Thank you for shopping with Yassy Cosmetics!
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully before placing your order.

1. Returns and Exchanges

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used cosmetic products.

We may accept returns only for unused, unopened, and sealed products within 14 days of delivery, provided that:

• The product is in its original packaging

• You have the original receipt or proof of purchase

• You contact us first for return authorization

Note: Unauthorized returns will not be accepted or refunded.

2. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Opened or used cosmetic items

• Gift cards and digital products

• Sale or clearance items

3. Refunds

Once we receive and inspect your return, we’ll notify you by email whether your refund is approved.
If approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at cosmeticsbyyassy@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the item and packaging

We’ll arrange a replacement or refund as appropriate.

5. Cancellations

Orders may be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once processing begins, cancellations cannot be guaranteed.

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